Help

Auctions

How do I bid?

In order to bid, a customer must first have an account with Shop.BeTheMatch.org. Click "My Account" to set up an account. Once logged in to your account, you can enter a bid on an item.

How does the bidding work?

Our system is a specific bid system. If a customer enter a bid, this is the amount he or she wishes to pay - not a "bid up to amount." If another customer bids on the item, then that is now the top bid. Any customer may enter a bid during the auction duration, and may place a higher bid on top of their own current winning bid. The customer with the final bid will win the auction item.

What am I responsible for if I have the winning bid?

By placing a bid, the customer enters a legally binding contract to purchase the auction item from Shop.BeTheMatch.org. The customer is responsible for reading the full item listing, bidding instructions, and accepted payment methods, and for paying the full bid amount as well as any applicable shipping, handling, and tax charges. The customer with the winning bid is bound by this contract to pay for the auction item at the final winning bid price.

How much will I be charged for shipping?

Shipping and tax charges will be calculated based on the winning bidder's shipping address, unless otherwise specified. Receiving time will vary based on shipping address.

Can I return an auction item?

Due to the collectible nature and high value of auction items, these items are non-returnable. All sales are final.

Can I Order By Phone?

The Shop.BeTheMatch.org Customer Service Center would be happy to assist you.Feel free to call 855-472-9584 during business hours to place your order by phone.

(Click here for business hours)

Contact Info

MainGate Inc. 
7900 Rockville Road 
Indianapolis, Indiana 46214 
317-532-8064
fax: (317) 241-6330 
toll free 855-472-9584 (US only) 
BeTheMatchShop@maingateinc.com

Product Availability

New items will be added to Shop.BeTheMatch.org as soon as they become available.

What Payment Methods Do You Accept?

Shop.BeTheMatch.org currently accepts Visa, Master Card, American Express and Discover cards. We will also accept money orders and wire transfers, but you must call the Shop.BeTheMatch.org Customer Service Center at 855-472-9584 to place your order.

Is There Sales Tax On My Purchase?

Sales tax will be collected on applicable orders. Sales tax will be based on your shipping destination zip code. 
Tax rates are subject to change at anytime. 
If your order is being shipped to one of the following states, your order will have a sales tax:
AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI 
and the District of Columbia (DC).

Shipping

Your merchandise order will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-5 business days in transit from the ship date. If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a UPS delivery guarantee. All orders placed after 2:00 p.m. EST will be processed the following business day. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines.

Special Order Items:
These products ship from a third party. Product could take 1-6 weeks to ship from the vendor.

Hawaii and Alaska orders:
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.

International Orders:
For International orders and shipping, please call our Customer Service Center at 317-532-8064 during business hours to talk with a customer service representative to assure the best possible shipping price.

Shipping To APO Addresses

Please call the Shop.BeTheMatch.org Customer Service Center at 855-472-9584, email customer service at BeTheMatchShop@maingateinc.com, or use the Contact Us page and a customer service representative will assist you with your order.

Shipping fees will be taxed on applicable orders. Certain states tax shipping and your shipping destination will be used to calculate shipping tax. Tax rates are subject to change at anytime.
If your order is being shipped to one of the following states, your order will have a shipping tax: 
FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).

Secure Purchases

Shopping at Shop.BeTheMatch.org is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.

Return Policy

We want you to be completely satisfied with the products you purchase from Shop.BeTheMatch.org. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

Shop.BeTheMatch.org will accept merchandise return / exchange under the following conditions:

*All returns/exchanges must be pre-authorized by the Shop.BeTheMatch.org before shipping any merchandise to our Customer Service Center. To receive a return authorization number, please call the Shop.BeTheMatch.org Customer Service Center 
at 855-472-9584 during business hours.

(Click here for business hours)

*For returns/exchanges we offer the following two options.

  • Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
  • At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

*If you are returning FootJoy Golf Shoes, please see the next section.
*If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.
*Please note the return authorization number on the outside of the shipping package to expedite processing of your return/exchange.
*Returns/exchanges must be received within 14 days of authorization. If received after 14 days, you will be charged a $25.00 re-stock fee.
*All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package. 
Undergarments are non-returnable.
*Due to the collectible nature and high value of Memorabilia and Auction categories, 
these items are non-returnable. All sales are final.
*NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

How Do I Change Or Cancel My Order?

If you need to change or cancel your order, please call our Shop.BeTheMatch.org Customer Service Center at 855-472-9584 or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.

Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations